FAQ's

• How do I search for recent Preliminaries or recent Finals?

  Click on the Advance Search link located next to the Search button.

  

  An Advance Search box will appear with several options. Under Filter Results choose Preliminaries Only or Finals Only. Choose a time frame from the Time Frame drop down menu.

  

• I want to view an Official Statement online.

  When you first view our homepage at www.MuniOS.com, you will see the most recent offerings available, each with the title of the issue and a brief description.

  If you do not see the issue you are looking for you can scroll to the bottom of the page and click on "Next" or the numbered boxes to view more issues.

  You can also use the Search feature by typing the Issuer name, CUSIP number or keywords in the search field.

  When you find the issue you want, click on the blue title of the issue. A new window will open a Download Notice for the issue. Read the Notice and if you agree to the terms, click on the Acknowledgement check box to reveal the option buttons.

  

  Select VIEW DOCUMENT and your internet browser will open the document with Adobe Acrobat.

  

  If it is a large file, it may take several seconds to load depending on your internet connection speed. When the document is loaded, you should see the cover of the statement on the right and a column with bookmark links on the left.

• I'm having trouble printing a document.

  To print the document you are viewing, you must use the "Print" icon in the Adobe Acrobat area of your window. This should be located on the upper left-hand side of your screen, just above the document's bookmark column.

  

• I want to download an Official Statement.

  When you find the issue you want, click on the blue title of the issue. A new window will open a Download Notice for the issue. Read the Notice and if you agree to the terms and click on the Acknowledgement check box to reveal the option buttons. Select DOWNLOAD.

  

  A file download dialog box will appear, click on the SAVE button at the bottom of the box.

  

  After clicking SAVE, a new window will open. Select the file destination where you would like to save the file and click on the SAVE button to store it locally on your computer.

  The document file will begin downloading and saving to your computer. Depending on the file size and your internet connection speed, this can take a few moments. Later you may open the document with Adobe Acrobat or Acrobat Reader to view it.

• I forgot my password.

  Click on the Login link located at the upper right corner of the site.

  

  A Login or Register box will appear. At the bottom of the Login box is a Forgotten Password link.

  

  Click on it and a new window will ask for the email address used to register with MuniOS. Click “Submit” and an email will be sent so you can reset your password.

• My email has changed since I’ve registered. How can I update it?

  You must first login to the site. If you have changed email addresses since you first registered with MuniOS, you can edit your personal profile by clicking on the Account link located on thetop right corner.

  

  Once there, you can change your email address, password, mailing address and notification preferences.

• Why am I being asked to sign up with MuniOS?

  MuniOS collects information from users to help us understand who is using the site and why. There is NO COST to access the documents on this site. Creating an account is simple, and registered user’s information is never shared or sold. We take all reasonable steps to protect your privacy. You may view our Privacy Policy here for further information.

• I’ve received an email notification for an Official Statement but when I click on the link nothing happens.

  You may need to update your internet browser to properly view the MuniOS web site and the documents featured there. Minimum requirements for viewing documents on MuniOS are Microsoft Internet Explorer 6 or Firefox 2.

  You can find the version number of your browser by selecting “Help” from the menu bar and selecting “About Internet Explorer” or “About Firefox” depending on your browser. You will see an information screen with the version number of your software.

  A new window will open displaying the version number of Explorer similar to the image below.

  You can download the latest version Internet Explorer here or Firefox here.

• I click on the "View Document" button but I can’t see the document.

  Our online statements are created with the latest version of Adobe Acrobat in the Adobe Portable Document Format (PDF) format.

  You may need to install Adobe Acrobat Reader or update your current software to the latest version of Adobe Acrobat or Acrobat Reader to view the online documents.

  If you do not have the Adobe Acrobat Reader, or if you are using a version of Adobe Reader that is earlier than Adobe Acrobat 6.0, you may obtain an updated version free of charge from the Adobe web site at www.adobe.com.

• I keep getting email notifications from MuniOS.com concerning Official Statements I am not interested in.

  When you originally signed-up with MuniOS.com there was an option to receive periodic notifications of statements online. When we receive competitive Preliminary Statements, MuniOS sends out notifications of these issues to all registered users who chose to be notified.

  If you wish change your notification preferences, click on the Account link on the very top right side of the www.MuniOS.com website. Then uncheck the “Notify” option at the bottom of the Profile window the click "Update" to save your changes.

• I am looking for an old Official Statement but I can’t seem to find it on MuniOS.com.

  We currently have electronic versions of Official Statements dating from August of 1999 to present. This only pertains to deals that ImageMaster has printed and made available on MuniOS.com. If the issue you are looking for falls within this time frame, try using our Search feature to find the issue you are looking for.

  If you are looking for a Preliminary Official Statement of an issue that later went final, it will not be available online. Preliminary Official Statements are replaced once a Final Official Statement for the issue is published.

• I want to make some changes to the Adobe PDF version of a statement but I can’t.

  All of the Official Statements that we have on line are created with Adobe Acrobat and are secured with Adobe Encryption technology. Online documents may be saved or printed, but they cannot be altered in anyway.

  If you are a member of the Working Group for an Official Statement and have changes you need to make to a document, you can email those changes to production@imagemaster.com or call us at 734.821.2500.

• What is MuniOS?

  MuniOS.com is a FREE online library from ImageMaster, LLC, the nation’s leading Municipal Official Statement distribution company. MuniOS gives the investing community quick and easy access to over 14,000 deals at no cost. Establishing an account is simple, and registered user’s information is never shared or sold.