Help
Common Issues
- I am having trouble printing a document.
- I am being asked to sign up with MuniOS.
- I’ve forgotten my password.
- I want to view an Official Statement online.
- I want to download an Official Statement online.
- I’ve received an email link to an Official Statement but when I click on it nothing happens.
- After clicking "Download" on the Disclaimer page, and then "View" I can’t see the document.
- I no longer wish to receive Email notifications from MuniOS.com concerning Official Statements.
- I am looking for a past Official Statement but I can’t seem to find it on MuniOS.com.
- I want to make some changes to an Official Statement online but I can’t.
I am having trouble printing a document.
To print the document you are viewing with Adobe Acrobat, you must use the “Print” icon in the Adobe Acrobat area of your window. This should be located on the left-hand side of your screen, just above the document's bookmark column.
If you use the “Print” icon or select “Print” from the "File" menu in the internet browser portion of your window the document will not print correctly.
I’m being asked to sign up with MuniOS.
You only need to register with MuniOS once to view the documents available on-line. MuniOS collects information from users to help us understand who is using the site and why.
MuniOS takes all reasonable steps to protect the privacy of its users. MuniOS does not sell or disclose information about its users. You may view our Privacy Policy for further information.
The registration process is easy. Follow the Sign-Up link to go there now.
I’ve forgotten my password.
At the bottom of the Login window is a Forgotten Password link. Click on it and a new window will ask for the email address used to register with MuniOS. Click “Submit” and the password will be emailed to you.
If you have changed email addresses since you first registered with MuniOS, you can edit your personal profile by clicking on the Profile link. Once there, you can change your email address, password, mailing address and notification preferences.
I want to view an Official Statement online.
When you first view our homepage at www.MuniOS.com you will see the 20 most recent Preliminary and Final Official statements available, each with the title of the issue and a brief description.
If you do not see the issue you are looking for you can scroll to the bottome of the page and click on "Next 20 >>" to view the next 20 issues, or use the “Preliminary” tab to view the most recent Preliminary Official Statements, or the “Final” tab to view the most recent Final Official statements.
You can also use the Search feature by clicking on the Search tab or use the MuniSearch box near the top left of the page.
When you find the issue you want, click on the blue title of the issue. A new window will open a Notice and Disclaimer for the issue. Read the Notice and Disclaimer and if you agree to the terms, click on the button at the bottom of the page. A new window will open and ask if you would like to download the document or view it online.
Select VIEW and your internet browser will open the document with Adobe Acrobat. If it is a large document file it may take several seconds to load depending on your internet connection speed. When the document is loaded you should see the cover of the statement on the right and a column with bookmark links on the left.
I want to download an Official Statement.
When you first view our homepage at www.MuniOS.com you will see the 20 most recent Preliminary and Final Official statements available, each with the title of the issue and a brief description.
If you do not see the issue you are looking for you can scroll to the bottome of the page and click on "Next 20 >>" to view the next 20 issues, or use the “Preliminary” tab to view the most recent Preliminary Official Statements, or the “Final” tab to view the most recent Final Official statements.
You can also use the Search feature by clicking on the Search tab or use the Quick Search box near the top left of the page.
When you find the issue you want, click on the blue title of the issue. A new window will open a Notice and Disclaimer for the issue. Read the Notice and Disclaimer and if you agree to the terms, click on the button at the bottom of the page. A new window will open and ask if you would like to download the document or view it online.
A new window will open similar to the one below if you are using Microsoft Windows or the equivalent for Apple computers, and ask if you would like to download the document or open it online. Select SAVE. A file download dialog box will appear, click on the SAVE button at the bottom of the box.
After clicking SAVE new window will open with a list of the hard drives and file folders on your computer. Select a drive and a folder where you would like to save the file and retrieve it later. Then click the SAVE button near the bottom of the window.
The document file will begin downloading and saving to your computer. Depending on the file size and your internet connection speed this can a few moments. Later you may open document with Adobe Acrobat or Acrobat Reader to view it.
I’ve received an email notification for an Official Statement but when I click on the link nothing happens.
You may need to update your internet browser to properly view the MuniOS web site and the documents featured there. Minimum requirements for viewing documents on MuniOS are Microsoft Internet Explorer 5.01 and Netscape Navigator 6.
You can find the version number of your browser by selecting “Help” from the menu bar and selecting “About Internet Explorer” or “About Netscape Navigator” depending on your browser. You will see an information screen with the version number of your software.
A new window will open displaying the version number of Explorer similar to the image below.
If you are using Microsoft Internet Explorer you can get the latest version by visiting the Microsoft web site at http://www.microsoft.com/downloads.
For Netscape users go to http://browser.netscape.com/
After I view the Notice and Disclaimer, I click the button and then the "View" option but I can’t see the document.
Our online statements are created with the latest version of Adobe Acrobat in the Adobe Portable Document Format (PDF) format. PDF is a widely used electronic publishing format that allows anyone using the Adobe Reader software to view and print a document with its original appearance preserved.
You may need to install Adobe Acrobat Reader or update your current software to the latest version of Adobe Acrobat or Acrobat Reader to view the online documents.
If you do not have the Adobe Acrobat Reader, or if you are using a version of Adobe Reader that is earlier than Adobe Acrobat 5.0, you may obtain an updated version free of charge from the Adobe web site at www.adobe.com
I keep getting email notifications from MuniOS.com concerning Official Statements I am not interested in.
When you originally signed-up with MuniOS.com there was an option to receive periodic notifications of statements online. When we receive competitive Preliminary Statements, MuniOS sends out notifications of these issues to all registered users who chose to be notified.
If you wish change your notification preferences, click on the Profile link at left side of the www.MuniOS.com page. Then check or uncheck the “Notify” option at the bottom of the Profile window the click "Update" to save your changes.
I am looking for an old Official Statement but I can’t seem to find it on MuniOS.com.
We currently have 10,993 electronic versions of Official Statements available online dating from July 2000 to present. If the issue you are looking for falls within this time frame, try using our Search feature to find the issue you are looking for.
If you are looking for a Preliminary Official Statement of an issue that later went final, it will not be available online. Preliminary Official Statements are removed once a Final Official Statement for the issue is published.
I want to make some changes to the Adobe PDF version of a statement but I can’t.
All of the Official Statements that we have on line are created with Adobe Acrobat and are secured with Adobe Encryption technology. Online documents may be saved or printed, but they can not be altered in anyway.
If you are a member of the Working Group for an Official Statement and have changes you need to make to a document, you can email those changes to or call us at 734.821.2500.